How does my order arrive?
Your order will ship to the exact address that you enter on Etsy. Make sure your address is entered correctly. Your order will ship either by UPS or FedEx Ground. Most orders arrive disassembled and carefully packaged in a flat box. Desks and Tables require simply assembling the top and attaching the legs using a 7/16" and a 9/16" socket wrench hand ratchet. Pipe leg components may require assembly. All hardware is included along with step-by-step instructions.
Do you ship to Europe, Alaska or Hawaii?
Not at this time. Currently shipping products to the lower 48 States in United States of America only.
Do you offer stain color swatches?
YES! ORDER STAIN COLOR SWATCHES HERE: Copy and paste this link into your browser: https://www.etsy.com/listing/507516330
Keep in mind that furniture returns or exchanges are not accepted, nor shall any refunds or reimbursements be issued, so it is recommended that you order stain color swatches prior to purchasing furniture to give you a better idea of stain colors. Actual product colors, finishes, stains and color tones may appear differently on various devices or web browsers and we cannot guarantee exact color match.
How long will it take for my order to arrive?
Each piece is individually handcrafted one at a time. Processing time is between 1 to 3 weeks unless otherwise stated in the item shipping details. After your order ships, expect 1 to 7 business days for your order to arrive at your shipping address. You will receive a shipping confirmation and tracking number via Etsy when your order ships.
What type of finish do you use on the surface?
All finishes are hand applied and top coated with an environmentally-friendly water based polyurethane. Surface includes half-inch V-shaped grooves at each board seam to provide a rustic plank board feel and appearance. The following characteristics are considered acceptable and iconic to the appearance, nature and use of our products: distressing, saw blade or tool marks, nail holes, impressions & dents, lose knots or holes, scratches, cupping, warping, bow, uneven boards, weathering, mineral staining, discoloration, cracks or splitting, rust, blotches, sap, color changes, wood tone or stain color variations, grain or species variations. Characteristics vary within each item and are not guaranteed in exacting appearance in every product.
Yes, some assembly is required for most items. Desks and Tables require simply attaching the legs to the wood top using a 7/16" socket wrench hand ratchet (or other tools noted in instructions) with the hardware included. Pipe leg components may require assembly. All hardware is included as well as easy to follow instructions.
Is black steel pipe actually black in color?
The pipe we use in our products is not galvanized and generally has a dark gray charcoal color or sometimes a black color which is made by the forging process and provides a rustic industrial appearance. Some parts may include small surface scratches and small pits. We cannot guarantee color uniformity among pipe parts and components since colors may vary in appearance per piece.
What is the weight capacity?
Stationary Weight Capacities: When properly assembled, Desks and Tables have a Stationary Weight Capacity of 40 Lbs, Console Tables and TV Consoles have a Stationary Weight Capacity of 30 Lbs, Benches have a Stationary Weight Capacity of 200 Lbs, Shelves and all other products have a Stationary Weight Capacity of 15 Lbs unless otherwise noted. Exceeding the Stationary Weight Capacity may cause serious personal injury or damage to the product. Do not attach or use accessories including but not limited to Monitor Mounts, Monitor Arms, Monitor Stands. Attaching or using accessories (i.e., Monitor Mounts, Monitor Arms, Monitor Stands) may create instability of product and may cause serious personal injury or damage to the product.
Care and Cleaning Instructions:
Clean water spills up promptly. Use coasters to protect from standing water and felt pads on objects to prevent scratches. Always use pot holders to protect from heat. Never place hot objects on or near furniture. Clean with non-abrasive, water-damp cloth. Never leave wet cloth on surface. If cleaning is needed due to grime, add a speck of detergent or a bit of vinegar. Never use chemicals or toxic cleaners. Never use oil-soap or silicone-based cleaners such as Pledge, Endust or Murphy's Oil. Never use polishes or dusting sprays. Use leg floor protectors to prevent stains & scratches. All items are designed for INDOOR USE ONLY, @72 degrees F @40% relative humidity. Excessive dryness, dampness, heat or cold will damage furniture.
Important Ordering Information:
All sales are final. Items sold AS-IS with no warranties expressed or implied. Return/exchanges not accepted. All correspondence shall be thru Etsy emails only. Special instructions/requests shall be agreed prior to ordering. End user purchases only. Buyer is responsible for entering correct shipping address and ensures location is accessible to FedEx/UPS/Uship. Buyer's responsible for additional shipping charges or fees incurred if packages are undeliverable or refused. Buyer must report to us shipping damage within 24 hrs & send pic. Actual dimensions may vary within 3/4". All prices subject to change without notice. By placing an order, you understand and agree to all terms and conditions, policies, item details, FAQ's and information.